Latest Customer Q&A

Claire - Salt and Pepper Mills PLUS

How do I claim on my Peugeot Mill lifetime warranty?

8th February 2010 21:50

As we sell so many Peugeot mills, we get asked this question from enquirers all over the country and indeed the world.

Your first port of call should be the retailer from whom the mill was bought. They should be able to help you eliminate any problems you may be having such as using too wet a salt or too large peppercorns.

If all "use" issues have been eliminated, then any Peugeot mill bought in the UK can be returned to the UK importers who deal with the warranty claims for "inspection, repair or replacement" on Peugeot mills bought here. They do not have a license for overseas bought mills.

When our own customers need help, we obtain a return number from the UK importers for them, and give instructions as to where and how to return the mills. We are very happy to help chase the warranty claim, too, if this becomes necessary.

I appreciate that for many people with Peugeot mills, it may well have been years ago that the mill was bought for them or by them and they either never knew, or cannot now recall where it was bought. We are more than happy to give the direct contact details for the UK agents, if this is the case.

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